> ## Documentation Index > Fetch the complete documentation index at: https://koreai-content-gov.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Channels Channels connect your deployed agents to the surfaces where users interact: your own apps, voice calls, messaging apps, webhooks, and other agent frameworks. Artemis provides channel adapters that handle the protocol-specific details, so a single agent definition works across every channel without modification. A channel always binds to a deployment in a specific environment. Configure deployments first, then add channels on top. Navigation: **Project** > **Deployments** > **Channels** *** ## How channels connect The platform groups channels into five categories. The one you use depends on the surface. | Category | Used by | How It Works | | ------------------------ | -------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- | | **Messaging or Digital** | Slack, WhatsApp, Teams, and other messaging apps | You register the external provider's credentials. The platform returns a webhook URL that the provider calls when a user sends a message. | | **Voice** | Realtime LLM Voice, Pipeline Voice, VXML IVR, AudioCodes | A channel connection registers the voice provider's credentials. The platform returns a SIP endpoint or webhook the provider calls to route audio. | | **SDK** | Web SDK, API, Mobile SDK | A public API key (`pk_`) or REST API call bootstraps a session, either embedded in your app or called server-to-server. | | **Webhook** | Webhooks (HTTP Async) | Agent responses are pushed to a webhook URL on your own server. | | **Protocols** | AG-UI (CopilotKit), Agent-to-Agent (A2A) | The agent speaks an open protocol directly, so it plugs into another framework or frontend without a custom adapter. | All five route to the same agent definition. The adapter normalizes inbound and outbound formats, so your agent doesn't need channel-specific logic for basic conversations. *** ## Messaging or digital The Platform supports the following messaging or digital channels: | Channel | Description | | -------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------- | | Slack | Deploy agents as Slack bots for team collaboration | | LINE | Connect agents to LINE Official Accounts for chat and media messaging | | [Microsoft Teams](/agent-platform/channels/set-up-ms-teams-copilot) | Integrate agents into Teams channels and chats | | WhatsApp | Connect agents to WhatsApp Business for customer messaging | | Messenger | Connect agents to Facebook Messenger for customer support | | Twilio SMS | Send and receive SMS messages via Twilio for customer engagement | | Telegram | Connect agents to Telegram bots for messaging and group conversations | | Zendesk | Connect agents to Zendesk Sunshine Conversations for customer support | | Instagram | Connect agents to Instagram Messaging for direct customer conversations | | Genesys | Connect agents to Genesys Cloud as a Bot Connector for contact center automation | | [Genesys Open Messaging](/agent-platform/channels/set-up-genesys-open-messaging) | Connect Genesys Cloud Open Messaging conversations through a project-scoped webhook adapter | | Email | Process inbound emails and send agent responses via email | | AI for Work | Kore.ai's Employee Experience (EX) platform — bidirectional agent messaging integration | | Kore Agent Assist | Kore.ai Agent Assist — real-time agent guidance. The platform generates the API key; the external endpoint contract is unchanged. | Each setup page covers credential registration, webhook configuration, channel-specific features (such as Slack threading and slash commands, or WhatsApp interactive messages), and troubleshooting. *** ## Voice The Platform supports the following voice channels: | Channel | Description | | ---------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | | [Realtime LLM Voice](/agent-platform/channels/voice#set-up-realtime-llm-voice) | Live voice conversations using realtime LLM models (OpenAI Realtime, Gemini Live) via Kore.ai Voice Gateway | | [Pipeline Voice](/agent-platform/channels/voice#set-up-pipeline-voice) | Traditional STT → LLM → TTS voice pipeline via Kore.ai Voice Gateway, with configurable ASR/TTS models | | VXML IVR | VoiceXML 2.1 gateway for traditional IVR systems, with DTMF and prompt-based navigation | | [Genesys Audio Connector](/agent-platform/channels/voice#set-up-genesys-audio-connector) | Configure Genesys Audio Connector for KoreVG-owned AudioHook execution | | AudioCodes | Connect voice calls via AudioCodes VoiceAI Connect | Each voice setup page covers caller identity fields (`session.anonymousId` and related), voice-specific `VOICE:` response blocks, SSML control, and troubleshooting. *** ## SDK The Platform supports the following SDK channels to embed an agent in your own application or call it server-to-server: | Channel | Description | | ---------------------------------------------------------- | ----------------------------------------------------------------- | | [Web SDK](/agent-platform/channels/set-up-web-sdk-channel) | Embed a chat widget in your website with a single script tag | | API | Programmatic access via REST API for server-to-server integration | | Mobile SDK | Native iOS and Android SDKs for in-app agent experiences | *** ## Webhook The Platform supports the following webhook channel to receive asynchronous events: | Channel | Description | | --------------------- | ------------------------------------------------------------ | | Webhooks (HTTP Async) | Receive agent responses via webhook callbacks to your server | *** ## Protocols The Platform supports the following open protocols to connect agents with other agent frameworks and frontends: | Protocol | Description | | -------------------- | ---------------------------------------------------------------------------------------- | | AG-UI (CopilotKit) | Server-sent events protocol for React/Next.js frontend agent UIs, with streaming support | | Agent-to-Agent (A2A) | Google A2A protocol for inter-agent communication with task lifecycle management | *** **Related article** * [Deploy Agents](/agent-platform/deployment)