> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-content-gov.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Group Membership Report

<Badge icon="arrow-left" color="gray">[Back to Reports List](/ai-for-service/analytics/contact-center/reports/reports-list)</Badge>

The Agent Group Membership Report tracks when agents were added to or removed from agent groups within a selected date range. Use this report to audit changes to group membership for specific agents or groups.

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## Generate and Manage the Report

To create a new report, follow these steps:

1. On the Reports page, select **New Report**.
2. From the list of reports, select a report type to generate. For example, **Interaction Details Report**.
3. Enter the **Report Name** and **Report Description**.
4. Select a **Time Period**.
5. Select **Data Filters**.
6. Select **Report Generation** and choose **Run On Demand** or **Schedule**, where you can create up to six schedules (only one for the Hourly option).
7. Select the desired format.
8. Enter a **Send To** address (single email address or mailing list).
9. Select **Create** to create the report.
10. Select the **Run** option to generate the report. **Run On Demand** generates the report as and when needed, while **Schedule** configures automatic generation at the specified date and time. Use the toggle to enable or disable the schedule (applies only to scheduled reports).
11. Select the option to download the report.

Contact Center AI supports filters, scheduled report runs, on-demand runs, format and filter modifications, on reports.

<Note>The red dot beside the report indicates it was generated within the last 24 hours.</Note>

<img src="https://mintcdn.com/koreai-content-gov/ZpiXLBzypwGp6VDy/ai-for-service/analytics/contact-center/reports/images/agent-group-membership-report-output.png?fit=max&auto=format&n=ZpiXLBzypwGp6VDy&q=85&s=9d82dd2291bef7a825e52615b5375197" alt="Agent Group Membership Report Output" width="901" height="379" data-path="ai-for-service/analytics/contact-center/reports/images/agent-group-membership-report-output.png" />

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## Report Fields

| Field              | Description                                                                                      | Example               |
| :----------------- | :----------------------------------------------------------------------------------------------- | :-------------------- |
| `Group Name`       | Name of the agent group.                                                                         | `Support - Tier 1`    |
| `Agent Custom ID`  | Custom identifier configured in the agent's profile.                                             | `AGT-00245`           |
| `Agent Name`       | Full display name of the agent.                                                                  | `John Doe`            |
| `Agent First Name` | Agent's first name.                                                                              | `John`                |
| `Agent Last Name`  | Agent's last name.                                                                               | `Doe`                 |
| `Added`            | Date and time when the agent was added to the group.                                             | `01/15/2024 09:30:00` |
| `Removed`          | Date and time when the agent was removed from the group. Blank if the agent hasn't been removed. | `03/22/2024 14:45:00` |

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