> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-content-gov.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Status Detail Report

<Badge icon="arrow-left" color="gray">[Back to Reports List](/ai-for-service/analytics/contact-center/reports/reports-list).png</Badge>

The Agent Status Detail Report provides detailed information on all status transitions that occurred within a date range.

***

## Generate and Manage the Report

To create a new report, follow these steps:

1. On the Reports page, select **New Report**.
2. From the list of reports, select a report type to generate. For example, **Interaction Details Report**.
3. Enter the **Report Name** and **Report Description**.
4. Select a **Time Period**.
5. Select **Data Filters**.
6. Select **Report Generation** and choose **Run On Demand** or **Schedule**, where you can create up to six schedules (only one for the Hourly option).
7. Select the desired format.
8. Enter a **Send To** address (single email address or mailing list).
9. Select **Create** to create the report.
10. Select the **Run** option to generate the report. **Run On Demand** generates the report as and when needed, while **Schedule** configures automatic generation at the specified date and time. Use the toggle to enable or disable the schedule (applies only to scheduled reports).
11. Select the option to download the report.

Contact Center AI supports filters, scheduled report runs, on-demand runs, format and filter modifications, on reports.

<Note>The red dot beside the report indicates it was generated within the last 24 hours.</Note>

<img src="https://mintcdn.com/koreai-content-gov/KNndW2raEDw6zVRK/ai-for-service/analytics/contact-center/reports/images/agent-status-detail-report-output.png?fit=max&auto=format&n=KNndW2raEDw6zVRK&q=85&s=f4115fb4b436d4b9389dfc3a759bdbcd" alt="Agent Status Detail Report Output" width="1000" height="607" data-path="ai-for-service/analytics/contact-center/reports/images/agent-status-detail-report-output.png" />

***

## Report Fields

| Field             | Description                                                         | Example             |
| :---------------- | :------------------------------------------------------------------ | :------------------ |
| `Begin`           | Date and time at which the agent begins their stay in a status.     | `01/06/23 15:57:17` |
| `End`             | Date and time at which the agent ends their stay in a status.       | `01/06/23 15:57:17` |
| `Standard Status` | Status according to the standard statuses in the system.            | Busy                |
| `Custom Status`   | Status according to the custom statuses configured by the customer. | Security Training   |
| `Duration`        | Time for which the agent's status was in the given state.           | `323:21:23`         |

***