> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-content-gov.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Auto QA Reporting API
[Back to API List](/ai-for-service/apis/quality-ai/api-list)
The Auto QA Score Reporting API returns interaction-level evaluation data, including Auto QA scores, metric results, duration-based eligibility, disposition, and audit details. Audit data includes audit status, audit date, auditor, and audit responses by metric, enabling AutoQA vs. ManualQA analysis and audit-level reporting.
The API supports contact direction (inbound/outbound), uses `duration_status` to indicate evaluation eligibility, supports date-range and pagination filters, and can include below-threshold interactions when requested. Direction-specific evaluation logic enables directional segmentation and reporting.
| **METHOD** | **POST** |
| :------------ | :-------------------------------------------------------------------------------------------------------------------------------- |
| Endpoint | `https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/{{streamId}}/scorereporting` |
| Content Type | `application/json` |
| Authorization | `auth: {{JWT}}` — See [How to generate the JWT Token](/ai-for-service/apis/automation/api-introduction#generating-the-jwt-token). |
| API Scope | Quality Management Analytics. |
## Header Parameters
| Parameter | Description | Type |
| :------------- | :----------------------------------------------------------------- | :--------------- |
| `Content-Type` | `application/json` | string, required |
| `accountId` | Unique account identifier. For example, `67a9ca06cf0e510a8632xxxx` | string, required |
| `orgId` | Unique identifier of the organization. | string, required |
| `auth` | JWT token used for authentication. | string, required |
## Path Parameters
| Parameter | Description | Type |
| :--------- | :--------------------------------------------------------------- | :--------------- |
| `host` | Environment URL. For example, `https://platform.kore.ai/` | string, required |
| `streamId` | `botId` or `streamId`. Retrieve this from the App Settings page. | string, required |
## Sample Request
```bash theme={null}
curl --location 'https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/{{streamId}}/scorereporting' \
--header 'accountId: {{accountId}}' \
--header 'auth: {{JWT_TOKEN}}' \
--header 'Content-Type: application/json' \
--header 'orgId: o-da5be4e0-8fbb-5229-ac20-9b1384ebxxxx' \
--data '{
"offset": 0,
"startDate": "2026-03-23 10:17:54",
"endDate": "2026-03-23 23:36:35",
"include_below_threshold": true,
"contact_direction": "inbound"
"limit": 100
}'
```
## Body Parameters
| Parameter | Description | Type |
| :------------------------ | :--------------------------------------------------------------------------------------- | :---------------- |
| `offset` | Number of records to skip for pagination. | Integer, optional |
| `startDate` | The start of records retrieval in ISO 8601 format. | String, required |
| `endDate` | The end date of records retrieval in ISO 8601 format. | String, required |
| `include_below_threshold` | When `true`, includes contacts marked Below Threshold in the response. Default: `false`. | String, required |
| `limit` | Number of records to retrieve per page (maximum `100`). | Integer, optional |
| `contact_direction` | Filters results by `inbound` or `outbound`. | String, optional |
APIs exclude contacts that fall below the configured threshold by default. To include these contacts for ad hoc analysis, set the `include_below_threshold` parameter to `true`.
## Sample Response
```json expandable=true theme={null}
{
"results": [
{
"conversationId": "c-cc0dd5************a272-6eb434505da9",
"Queues": [
{
"Queue ID": "qu-a2cd7dd-5************-25491acd70eb",
"Queue Name": "Default Queue"
}
],
"Agents": [
{
"Agent ID": "a-398ab49-5************83021991c3a",
"Agent Name": "Mira Agent"
}
],
"koreEvalutionScore": 0,
"fatalErrorCount": 1,
"Language": "English",
"duration_status": "evaluated",
"notApplicableScoringTreatment": "excludeFromScore",
"Metrics": [
{
"Metric ID": "em-dea99cd5************-8282128c9a0e",
"Metric Name": "COMMON Greeting Complaince Rate",
"Metric Weight": 8,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false,
"Auditor Response": null
}
],
"contactDirection": "inbound",
"AuditStatus": "Unassigned",
"AuditDate": null,
"Disposition": [
{
"setId": "dst-42ee0865************8-51a12dca5bc7",
"setName": "Resolution",
"code": [
{
"id": "ds-ae97b5************e-522ddbdb537d",
"name": "Resolved"
}
]
}
],
"AuditorName": null,
"custom_fields": {}
}
],
"totalResults": 20,
"hasMore": false,
"totalPages": 1
}
```
## Response Body Parameters
| Field | Type | Description | |
| ------------------------------- | ---------------- | ------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------- |
| `results` | Array | List of conversation objects returned for the request. | |
| `conversationId` | String | Unique identifier of the conversation. | |
| `Queues` | Array of Objects | Queue information associated with the conversation. | |
| `Queue ID` | String | Unique identifier of the queue. | |
| `Queue Name` | String | Name of the queue. | |
| `Agents` | Array of Objects | Agent information associated with the conversation. | |
| `Agent ID` | String | Unique identifier of the agent. | |
| `Agent Name` | String | Name of the agent. | |
| `koreEvalutionScore` | Number | Overall evaluation score assigned to the conversation. | |
| `fatalErrorCount` | Integer | Number of fatal errors identified during the evaluation. | |
| `Language` | String | Language used in the conversation. | |
| `duration_status` | String | Evaluation status of the conversation. | |
| `notApplicableScoringTreatment` | String | Specifies how metrics marked as not applicable are treated during score calculation. | |
| `Metrics` | Array of Objects | List of evaluation metrics used to assess the conversation. | |
| `Metric ID` | String | Unique identifier of the metric. | |
| `Metric Name` | String | Name of the evaluation metric. | |
| `Metric Weight` | Number | Positive weight assigned to the metric. | |
| `Metric Negative Weight` | Number | Negative weight assigned to the metric, if applicable. | |
| `Qualification` | String | Evaluation result for the metric (for example, `YES`, `NO`, or `N/A`). | |
| `isFatalError` | Boolean | Indicates whether the metric is classified as a fatal error. | |
| `Auditor Response` | String | Null | Response provided by the auditor for the metric. Returns `null` if no response is available. |
| `contactDirection` | String | Direction of the contact, such as `inbound` or `outbound`. | |
| `AuditStatus` | String | Current audit assignment or completion status. | |
| `AuditDate` | String | Null | Date and time when the audit was completed. Returns `null` if the audit has not been completed. |
| `Disposition` | Array of Objects | Disposition details associated with the conversation. | |
| `setId` | String | Unique identifier of the disposition set. | |
| `setName` | String | Name of the disposition set. | |
| `code` | Array of Objects | List of disposition codes applied to the conversation. | |
| `id` | String | Unique identifier of the disposition code. | |
| `name` | String | Name of the disposition code. | |
| `AuditorName` | String | Null | Name of the auditor assigned to the evaluation. Returns `null` if no auditor is assigned. |
| `custom_fields` | Object | Custom fields associated with the conversation evaluation. | |
| `totalResults` | Integer | Total number of records matching the request criteria. | |
| `hasMore` | Boolean | Indicates whether additional records are available beyond the current page. | |
| `totalPages` | Integer | Total number of pages available for the specified request criteria. | |
If contacts are ingested before you enable the minimum duration threshold feature, their `duration_status` value is `null`.