> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-content-gov.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent AI Upgrade from XO10 to XO11

This document provides step-by-step instructions to upgrade your Agent AI account to XO v11.

**Prerequisites**

* A valid Agent AI account.
* Bot Owner access is required to upgrade.

## What Changes

### Bot to App Transition

Agent AI bot and child bots become individual Apps in XO v11.

## Upgrade Journey from Agent AI XO10 to XO v11

### Upgrade Notification

1. Sign in to **Agent AI** > **Configurations**. A notification appears at the top of the screen.

   <img src="https://mintcdn.com/koreai-content-gov/DPMlqxX5wUBI8TQ1/ai-for-service/getting-started/images/agent-ai-configurations_1.png?fit=max&auto=format&n=DPMlqxX5wUBI8TQ1&q=85&s=235cc9db411ed126720c30c7bb68c22f" alt="Agent AI Configurations" width="2048" height="433" data-path="ai-for-service/getting-started/images/agent-ai-configurations_1.png" />

2. Click **Go to XO11** to start the upgrade.

   !!! note
   Only bot owners can upgrade Agent AI bots and child bots.

3. Sign in to [XO v11](https://platform.kore.ai/) using your Agent AI credentials.

   <img src="https://mintcdn.com/koreai-content-gov/DLWPdMBXGSFPWaO2/ai-for-service/getting-started/images/xo11-signing-in_2.png?fit=max&auto=format&n=DLWPdMBXGSFPWaO2&q=85&s=c12080cd16992160cdd79af4442610f4" alt="XO v11 Sign In" width="1911" height="887" data-path="ai-for-service/getting-started/images/xo11-signing-in_2.png" />

4. All apps (Agent AI and automation bots) are displayed. Click the **Agent AI bot** to upgrade it to an App in XO v11.

   <img src="https://mintcdn.com/koreai-content-gov/-fVyHzQXisLmEiyB/ai-for-service/getting-started/images/upgrading-app-to-xo11_3.png?fit=max&auto=format&n=-fVyHzQXisLmEiyB&q=85&s=12c8e5efec1f5a8d359f4d8dda311653" alt="Upgrading App to XO v11" width="1242" height="501" data-path="ai-for-service/getting-started/images/upgrading-app-to-xo11_3.png" />

5. A pop-up appears with **Why Upgrade?**, **Attention!**, and **Upgrade** options. Click **Continue**.

   <img src="https://mintcdn.com/koreai-content-gov/DPMlqxX5wUBI8TQ1/ai-for-service/getting-started/images/continue-to-upgrade-popup_4.png?fit=max&auto=format&n=DPMlqxX5wUBI8TQ1&q=85&s=fb2bf57cb914e9cba673ac8f72026495" alt="Continue to Upgrade Pop-up" width="837" height="577" data-path="ai-for-service/getting-started/images/continue-to-upgrade-popup_4.png" />

6. Review the guidelines, download and back up your Agent AI bot, then click **Start Upgrade**.

   <img src="https://mintcdn.com/koreai-content-gov/-fVyHzQXisLmEiyB/ai-for-service/getting-started/images/start-upgrade_5.png?fit=max&auto=format&n=-fVyHzQXisLmEiyB&q=85&s=9dd6a854817dcf881b212ef1af18ce94" alt="Start Upgrade" width="885" height="595" data-path="ai-for-service/getting-started/images/start-upgrade_5.png" />

   The backup contains only the bot definition.

7. A progress bar appears. Click **Finish** when complete.

   <img src="https://mintcdn.com/koreai-content-gov/-fVyHzQXisLmEiyB/ai-for-service/getting-started/images/finish-upgrade_6.png?fit=max&auto=format&n=-fVyHzQXisLmEiyB&q=85&s=c8e15fc81d8637d25aa75848f5656491" alt="Finish Upgrade" width="905" height="600" data-path="ai-for-service/getting-started/images/finish-upgrade_6.png" />

8. A success message confirms the upgrade. The Agent AI bot is now an App in XO v11.

   <img src="https://mintcdn.com/koreai-content-gov/-fVyHzQXisLmEiyB/ai-for-service/getting-started/images/upgrade-success-message_7.png?fit=max&auto=format&n=-fVyHzQXisLmEiyB&q=85&s=5ee87bc53e385edb2cb0cc5dc85f18aa" alt="Upgrade Success" width="705" height="467" data-path="ai-for-service/getting-started/images/upgrade-success-message_7.png" />

### Upgrade Failure

If an error occurs, the system stops the upgrade and lets you revert it.

1. An error notification appears in the upgrade window.

   <img src="https://mintcdn.com/koreai-content-gov/-fVyHzQXisLmEiyB/ai-for-service/getting-started/images/upgrade-error-message_8.png?fit=max&auto=format&n=-fVyHzQXisLmEiyB&q=85&s=aeb9e04bf16d0f56f5efb3f63f2a1841" alt="Upgrade Error" width="781" height="510" data-path="ai-for-service/getting-started/images/upgrade-error-message_8.png" />

2. Click **Revert Upgrade**. You are redirected to the XO v11 home page.

   <img src="https://mintcdn.com/koreai-content-gov/-fVyHzQXisLmEiyB/ai-for-service/getting-started/images/revert-upgrade_9.png?fit=max&auto=format&n=-fVyHzQXisLmEiyB&q=85&s=4a6dc0641a86bdf7fd8f05167d9d5b3f" alt="Revert Upgrade" width="1242" height="501" data-path="ai-for-service/getting-started/images/revert-upgrade_9.png" />

***

**Related Links**

* [Benefits of XO v11](/ai-for-service/getting-started/benefits-xo11)