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Back to Analytics Overview The Engagement dashboard helps you understand how users interact with Search AI. It provides visibility into search activity, answer effectiveness, user engagement trends, and response latency. Use this dashboard to analyze user engagement patterns, measure answer effectiveness and retrieval and response performance. To access the Engagement dashboard:
  1. Navigate to Analytics.
  2. Under Search AI, select Engagement.
Engagement Analytics

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Key Engagement Metrics

The Search Trends chart helps visualize search activity over time. The chart displays:
  • All searches.
  • Searches with results.
  • Searches with clicks.
Use this chart to identify peak usage periods, analyze search adoption trends, compare successful searches against total searches and monitor click engagement over time. You can toggle individual trend lines on or off from the legend.

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Search Activity

This heatmap provides a visual representation of search activity by day of the week and hour of the day. It aggregates search volume across the selected date range, allowing you to quickly identify peak usage periods that are not visible in the Search Trends chart for multi-day date ranges. Use these insights to better understand user engagement and optimize operational planning.

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Response Latency

The Response Latency section helps monitor search response performance. This section includes:
  • Average end-to-end latency
  • Retrieval latency
  • LLM response latency
Use these metrics to:
  • Identify slow response patterns.
  • Monitor overall answer performance.
  • Analyze retrieval and generation delays.

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Retrieval Time Distribution

The Retrieval Time Distribution chart shows how searches are distributed across latency ranges. Use this chart to:
  • Understand typical retrieval performance.
  • Identify slow-performing searches.
  • Monitor latency consistency across requests.
Use More Filters to filter analytics by Interaction Type, Channels, or Custom Analytics Metadata. Custom Analytics Metadata filters use the metadata sent in the analyticsMetadata field of the Advanced Search API request.