| Raw Data API v2 | Updated version of the Raw Data API offering additional conversation data for deeper insights into Agent AI interactions and conversation flows. | Agent AI |
| Control Transcription API | Controls the transcription session of an AI Agent conversation. You can end an ongoing transcription session with a valid conversationId and appropriate authentication tokens. | Agent AI Transcription |
| Control Transcription API v2 | Controls the transcription and call recording sessions for Agent AI SIP-REC calls on third-party agent desktops. | Agent AI Transcription and Call Recording |
| Duration-Based Conversation Records API | Retrieves a paginated list of Agent AI conversation records within a specified date range. | AgentAssist Analytics |
| Webhook API for Conversation Events | Sends conversation lifecycle events to Agent AI. | AgentAssist Analytics |
| API for Agentic Conversation History | Retrieves conversation history between the user and the Agentic app | AgentAssist Analytics. |
| Create Coaching Rules API | Creates one or more coaching rules for a specified Agent AI stream. Coaching rules help monitor agent behavior based on utterance patterns or GenAI-based triggers and perform actions such as displaying hints or notifying managers. | Agent AI |
| Get a Coaching Rule API | Retrieves the details of a specific coaching rule, including its triggers, actions, configuration, status, and metadata. | Agent AI |
| Get Coaching Rules API | Returns a paginated list of Agent Coaching Rules configured for a stream. The API supports pagination and sorting and returns rule metadata such as rule name, description, channels, tags, status, and modification details. | Agent AI |
| Update a Coaching Rule API | Updates an existing coaching rule for a specific bot. Use this API to modify the coaching rule name, description, and trigger conditions used to identify customer interactions that require coaching actions. | Agent AI |
