Prerequisites
Before configuring Artemis in Agent AI, verify you meet the following prerequisites in Artemis:- An active project. For more details, see Create and manage projects.
- A configured model. For more details, see Create models.
- An active agent. For more details, see Create agents.
- An active deployment. For more details, see Create a deployment.
- An active connection. For more details, see Channels.
Step 1: Set up a connection in Artemis
- Sign in to Artemis.
- Create a Project, if you don’t have one.
- Go to Agents and create an agent.
- Go to Deployments > Environments and create a deployment in one of the following environments: Development, Staging, or Production.
- Go to the Channels tab and locate the Kore Agent Assist channel.
- Select Kore Agent Assist, then click + New.
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In the New Kore Agent Assist Connection window, enter the following details:
- Click Create.
- Select the connection you created.
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In the Overview tab, note the Domain URL, Environment, App ID, and API Key. The App ID is the project ID, and the system generates the API Key when you create the connection.
Copy and store the API Key for future use, as it is visible only once. If you lose it, select the channel you created, go to the Overview tab, and click Rotate to regenerate the API key.
Step 2: Configure an Artemis app in Agent AI
Configuring an Artemis app in Agent AI is a four-part process: entering app details, choosing the first request trigger, selecting conversation metadata, and adding custom metadata.Provide app details
Choose first request trigger
Select one of the following options to define how Artemis receives its first request. These options are mutually exclusive.If you don’t select either option, Artemis generates NBAs only when a customer sends a message.
Select conversation metadata
Select the metadata to pass to the Artemis app. This preserves context during transfers from automation to human agents.Add custom metadata
Add a custom metadata script in the code editor to pass to the Artemis app. The system validates and highlights errors as you enter the script. To configure an Artemis app:- Sign in to AI for Service.
- Go to Agent AI > Configurations > Linked Services > Agentic Configuration.
- Click + Add Agentic Copilot App.
- Enter the app name.
- Enter the Domain URL, Environment, App ID, and API Key from your Artemis app.
- Select Use ‘Trigger Welcome message’ as the first request to Agentic or Pass landing summary as first request to Agentic App.
- Expand the Pass Metadata section and select the metadata to pass.
- Expand the Add Custom Metadata section and enter your script in the code editor. Use the Enlarge or Copy buttons as needed.
- Click Test Connection & Save.